Assistant Executive Director and Chief Operating Officer

Centre County Women’s Resource Center
Job Description:  Assistant Executive Director and Chief Operating Officer
Draft Revised 12/03/15

I.  General Description
The Assistant Executive Director and Chief Operating Officer (AED/COO) manages the overall service functions of the Centre County Women’s Resource Center (CCWRC).  The AED/COO reports to the Executive Director and through the Executive Director to the Board.  The AED/COO has general responsibility for the provision of direct services, personnel administration, and program planning and evaluation.  As part of the Leadership Team of the CCWRC, the AED/COO identifies and plans for the changing needs of the organization; shares responsibility with the Executive Director for implementing identified strategic planning goals and contributes to effective management throughout the organization.  It is the responsibility of the AED/COO to embrace the culture of the CCWRC and to provide stewardship of that culture.   The AED/COO must demonstrate good listening skills, patience, and a commitment to the mission of the CCWRC.

II.  Specific Areas of Responsibility
In support of the CCWRC’s Executive Director, the AED/COO is responsible for the following:

A.  Program Management

(a)  coordinating the development of team/service workplans;
(b)  coordinating VOCA, PCADV, PCAR, and STOP grant renewals;
(c)  coordinating the preparation of all reports and other documents related to compliance with grant and contract requirements;
(d)  coordinating program evaluation;
(e)  serve as Direct Services Supervisor;
(f)  coordinating the Direct Services Coordinating Committee and its collaboration with other CCWRC programs as needed;
(g)  providing case management with direct service staff as needed;
(h)  in collaboration with the Executive Director and Director of Outreach, represent the CCWRC to the community;

B.  Personnel Management

(a)  supervising the Directors of Residential Services, Counseling & Advocacy, Volunteer Programs, the Child Access Center, and the Civil Legal Representation Project, including;

  1. meeting regularly with Directors for support and supervision;
  2. providing orientation and training to new Directors;
  3. providing supervision and case management for teams when Directors are unavailable;
  4. assisting with mandated reports of child abuse;
  5. participating in the Advocate Training Class;
  6. providing direct service as needed;

(b)  coordinating the CCWRC’s Job Performance Review (JPR) process, including assuring that annual JPR’s are completed and employee goals and objectives for the following year are attached;

C.  Other Duties and Responsibilities

(a)  Participating in the Emergency Contact Director (ECD) rotation and in the provision of direct services, including the hotline, as needed;
(b)  Maintaining client confidentiality;
(c)  Participating in Administrative Team meetings;
(d)  Participating in collaborative and systems-related meetings;
(e)  Maintaining current knowledge in the field and attend seminars/workshops to increase professional knowledge and effectiveness.

D.  Direct Supervisory Role
The AED/COO has direct supervision over the Director of Residential Services, the Director of Counseling & Advocacy Services, the Director of Volunteer Programs, the Director of the Child Access Center, and the Director of the Civil Legal Representation Project.  Hiring for these positions is the primary responsibility of the AED/COO, in consultation with the Executive Director.

E.  Collaborative Roles
All members of the CCWRC staff must commit to CCWRC’s mission of working toward social change for women and against the intersections of oppression that affect victims and survivors who seek our services.  These oppressions include ageism, classism, racism, ableism, homophobia and heterosexism.  Staff members must also commit to participate in and contribute to creating an anti-racist ethic within our organization.

As part of the Leadership Team, the AED/COO also assists in managing and/or contributes significantly to the following:

(a)  The Administration Team of the CCWRC
(b)  Collaboration and coordination with the Outreach and Education Team
(c)  Relationships with major funders including the Pennsylvania Coalition Against Domestic Violence (PCADV) and the Pennsylvania Coalition Against Rape (PCAR)

III.  Skills and Qualifications

  • Optimal candidate: BA, BS or equivalent degree. Experience in counseling, social work, or related field and the provision of direct services to women and children.    Organizational skills and ability to work with others in a team environment.   Outstanding oral and written communication skills.  Computer literacy, experience with data-base management, multi-media programs, and accessing information via the internet.
  • Strongly desired gifts include: Energy and empathy and a commitment to the mission of the CCWRC, including strong daily commitment to: the provision of domestic violence and sexual assault services with a feminist perspective; the struggle against ageism, classism, racism, ableism, homophobia and heterosexism; the support and involvement people of all racial, social, ethnic, religious, cultural and economic groups.
  • Other pre-employment qualifications: Must meet qualification to receive Act 33 and 34 clearances.
  • Post-employment: Must successfully complete CCWRC counselor/advocate training program.

Employee Signature:                                                               Date:                          

Supervisor Signature:                                                              Date: