Director of Residential Services

Centre County Women’s Resource Center
Job Description: Director of Residential Services
Draft Revised 02/04/13

Essential Duties and Responsibilities:

  1. Coordinate the provision of direct services to shelter residents.
  2. Supervise Assistant Shelter Director, Children’s Advocate, Housing Advocate and shelter volunteers providing direct services to shelter guests.
  3. Provide oversight of the Adult and Children’s Domestic Violence Support Groups.
  4. Responsible for the necessary record keeping for all funding sources involved with the shelter. Coordinate with Assistant Shelter Director in preparing monthly and quarterly reports required by funding sources.
  5. Prepare annual Community Development Block Grant proposal in coordination with the Director of Administrative Services. Serve as primary liaison to the State College Borough Council and Community Advisory Committee regarding the CDBG.
  6. Development and evaluation of shelter policies and procedures.
  7. Serve as secondary alarm responder.
  8. Coordinate Shelter training for volunteers.
  9. Provide direct services to shelter residents and other clients as needed.
  10. Assist with the provision of VOCA-funded services, including assistance with filing Compensation Claims (VCAP), criminal justice support/advocacy, crisis counseling, emergency financial assistance, emergency legal advocacy, follow-up counseling, in-person information and referral, case management, hotline, personal advocacy, shelter/safe house, support groups, and telephone contact information and referral.
  11. Provide oversight of the physical aspects of the shelter and safety/security of the shelter, including monitoring the electronic security system. Serve as secondary alarm responder.
  12. Attend staff meetings. Coordinate and attend shelter team meetings and case management meetings.
  13. Maintain client confidentiality.

Other Duties and Responsibilities:

  1. Individuals must commit to CCWRC’s mission of working toward social change for women and against the intersections of oppression that affect victims and survivors who seek our services. These oppressions include ageism, classism, racism, ableism, homophobia and heterosexism.  Staff members must also commit to participate in and contribute to creating an anti-racist ethic within our organization.
  2. Coordinate the acceptance, use, and storage of donations. Provide Administrative Assistant with documentation of donations.
  3. Develop and maintain contact with community groups, individuals and agencies that provide resources for sexual and domestic violence clients. Provide advocacy to clients as they interact with those systems and groups.
  4. Assist Director of Administrative Services/CFO with management of shelter funds.
  5. Participate in Center’s committees and/or teams when appropriate.
  6. Participate in rotating Emergency Contact Director schedule.
  7. Maintain current knowledge in the field and attend seminars/workshops to increase professional knowledge and effectiveness.
  8. Is under the supervision of the Assistant Executive Director/COO.


Minimum of two years experience working with women and children and/or a degree in human service area.  Administrative experience preferred.  A strong commitment to providing quality services to sexual and domestic violence survivors and their families.

Strong daily commitment to:

  • the provision of domestic violence and sexual assault services with a feminist perspective;
  • the struggle against ageism, classism, sexism, racism, ableism, homophobia and heterosexism;
  • support and involve people of all racial, social, ethnic, religious, cultural and economic groups.

Successful completion of the CCWRC Counselor/Advocate training program.
Must meet qualifications to receive Act 33 and 34 clearances.
Must have reliable, personal means of transportation.
Staff Exempt Position

Employee Signature:                                                               Date:                          

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