Director of Volunteer Programs

Centre County Women’s Resource Center
Job Description:  Director of Volunteer Programs
Draft Revised 11/19/09

Essential Duties and Responsibilities

  1. Supervise Volunteer Counselor/Advocate staff:

a.  Plan and schedule volunteer in-services for continuing education.
b.  Coordinate 24-hour coverage of the hotline and daytime office staffing by volunteers.
c.  Review Community Help Center (CHC) fax sheets and follow up with volunteers, as needed.
d.  Track and record volunteers hours, in-services and activities on Time Sheets.
e.  Maintain volunteer files in accordance with PCAR/ PCADV specifications.
f.  Monitor certification requirements and prepare certificates.
g.  Write personal and professional letters of recommendations.
h.  Supervise interns/work study volunteers or assign to appropriate Director.
i.  Maintain a personal relationship with each volunteer.

  1. Help coordinate and participate in the Volunteer Counselor/Advocate Training Program:

a.  Prepare and review all applications; schedule, interview, and determine appropriateness of applicants.
b.  Participate in each volunteer’s practicum.  Meet with them during their last hour to re-interview and review duties as a volunteer.
c.  Attend and/or facilitate select volunteer training classes.

  1. Serve as primary in-house liaison with the Centre County United Way

a.  Oversee the internal United Way campaign
b.  Prepare yearly United Way funding proposal in coordination with the Director of Administrative Services.
c.  Coordinate and facilitate the annual site visit of United Way allocation panel.
d.  Attend and participate in United Way functions, including Campaign events and All-Organization meetings.

  1. Develop and maintain a data base for the involvement of non-Counselor/Advocate volunteers,
  2. Assist in the selection of a Volunteer of the Year for the Council for Human Services Annual Volunteer Dinner.
  3. Train Community Help Center (CHC) staff. Follow-up with CHC if problems arise.
  4. Provide direct services to clients and maintain client confidentiality.
  5. Attend staff meetings, in-services, professional development trainings, etc.
  6. Attend and participate in weekly Leadership Meetings.
  7. Sign up for required number of hotline shifts and ECD shifts.

Other Duties and Responsibilities

  1. Maintain current knowledge in the field and attend seminars/workshops to increase professional knowledge and effectiveness.
  2. Prepare reports required by the Board of Directors, Director and funding agencies.
  3. Contribute to Center’s newsletter as appropriate.
  4. Assist with grant proposal writing and budget preparation as necessary.
  5. Participate in Center’s committees and /or teams when appropriate.


Degree in counseling or related field and/or a minimum of two years experience in the provision of direct services to women and children.  Previous experience in staff supervision and/or training and coordinating volunteers.  Must demonstrate excellent interpersonal skills.  Strong commitment to:

  • The provision of domestic violence and sexual assault services with a feminist perspective;
  • The struggle against ageism, classism, sexism, racism, ableism, homophobia and heterosexism;
  • The support and involvement of people of all racial, social, ethnic, religious, cultural and economic groups.

Must successfully complete the CCWRC Volunteer Counselor/Advocate Training.
Must meet qualifications to receive Act 33 and 34 clearances.
Must have reliable, personal means of transportation.

Staff Exempt position

Employee Signature:                                                               Date:                          

Supervisor Signature:                                                              Date: