|Drug and Alcohol Policy||1-x|
|Equal Employment Opportunity||1-x|
|Contracts and Consultants||1-x|
|Americans with Disabilities Act||1-x|
|Conflict of Interest||1-x|
|2.||ABOUT YOUR JOB|
|Ownership of Materials (#9 Conflict of Interest)||2-x|
|Outside Business Interests||2-x|
|Personal Beliefs and Partisan Political Activity||2-x|
|Hours of Work||2-x|
|Use of CCWRC’s Vehicle and Transportation Policy||2-x|
|Smoking Policy ??||2-x|
|Guidelines Regarding Work Attire||2-x|
|Workplace Violence Policy||2-x|
|Annual and Sick Leave (Paid Time Off)||3-1|
|Military Training Leave||3-5|
|Leave of Absence||3-7|
|School Visitation Leave||3-8|
|Inclement Weather/Closing Policy||3-9|
|Family and Medical Leave Act (FMLA)||3-11|
|4.||YOUR BENEFITS & INSURANCE COVERAGE|
|Introduction to Employee Benefits||4-1|
|Benefits for Part-Year Staff||4-2|
|Short-Term and Long-Term Disability Leave||4-2|
|Workers Compensation Insurance||4-4|
|Medical Insurance Coverage||4-4|
|Dental Insurance Coverage||4-4|
|Accidental Death and Dismemberment Insurance||4-5|
|Continuance of Medical/Dental Insurance Coverage Under COBRA||4-6|
|Employee Assistance Program||4-7|
|Vision Discount Service||4-8|
|Dependent Care Reimbursement Plan||4-8|
|Health Care Spending Account||4-8|
|Big Bank Free Checking||4-10|
|Credit Union Membership||4-10|
|Discount Club Membership||4-10|
|Voice Mail Greeting and Voice Mail Tips||5-1|
|Personal Long-Distance Phone Calls||5-2|
|Use of Cellular Phones||5-2|
|Announcements of Job Vacancy||6-1|
|Employee Referral Bonus||6-2|
|Classification of Employee Positions||6-2|
|Membership in Professional and Civic Organizations, and Meeting Attendance||6-4|
|Employment of Relatives||6-4|
|Consecutive Unauthorized Days of Absence||6-4|
|Employee References and Requests for Information||6-6|
|Benefit Options at Termination||6-7|
|Resignation and Exit Interview||6-7|
|7.||COMPENSATION AND ACCOUNTING PROCEDURES|
|Salary Basis Policy for Exempt Employees||7-1|
|Overtime for Nonexempt Employees||7-3|
|Helpful Hints for Employees||7-4|
|Staff Travel Reimbursement Policy||7-5|
|Confidential Reporting of Financial Improprieties||7-7|
|Document Retention Policy||7-7|
|Facility and Equipment Problems||8-1|
|Radios at Work||8-2|
|9.||CODE OF ETHICS||9-1|
|FORMS AND ADDITIONAL INFORMATION|
|Employees Receipt of Handbook||FORMS-2-3|
|Conflict of Interest Policy, & Disclosure Statement||FORMS-4-6|
|Request for Employee Leave Contribution||FORMS-8|
|Authorization to Release Medical Information||FORMS-9|
|Application for Tuition Assistance||FORMS-10-11|
|Request for Salary Advance||FORMS-12|
|Electronic Communications Agreement||FORMS-13|
|New Employee Orientation Checklist||FORMS-14-15|
|COBRA Notification Letter||FORMS-18-29|
|FMLA Leave Request Form||FORMS-30-31|
|Employment Application Form||FORMS-32-34|
|State and Federal Posting Requirements||FORMS-36-39|
|Document Retention Policy and Document Retention Schedule||FORMS-40-44|
Drug and Alcohol Policy
It is the policy of the Centre County Women’s Resource Center (hereinafter “CCWRC”) to provide a workplace that is free from the use, sale, possession, or distribution of illegal drugs, and free from the improper use of legal drugs and alcohol. All paid and volunteer staff must be free from the effects of illegal drugs, abuse of legal drugs, and alcohol while at work, whether on or off CCWRC’s premises.
CCWRC recognizes that a successful approach to the problems of alcohol and drugs requires education, counseling, assistance, deterrents, and discipline in a consistent and compassionate manner. If a paid or volunteer staff member wishes help for any drug or alcohol problem, s/he should contact her/his supervisor. All requests for assistance will be kept confidential. However, CCWRC does reserve the right to utilize every reasonable measure to ensure the safety of workers, clients, volunteers, and other individuals.
Illegal Drugs: Any narcotics, hallucinogens, depressants, stimulants, or other substances capable of creating or maintaining adverse effects on an individual’s physical, emotional, or mental condition, unless (1) prescribed for current medical treatment by a licensed health professional where the individual does not intentionally exceed prescribed dosages, and (2) an over-the-counter medicine used for treatment of health problems where the package instructions are not intentionally violated.
Under the influence of: An individual is under the influence of drugs or alcohol if, at any time while at work, on or off CCWRC’s premises, or on CCWRC property during non-work hours, the individual’s mental or physical functions are impaired by the use of illegal drugs, abuse of legal drugs, or use of alcohol.
3. Rules of Conduct
Violation of this policy subjects an employee or volunteer to disciplinary action, up to and including discharge from employment. Prohibited acts include:
A. The use, possession, sale, attempt to sell, manufacture, purchase, attempt to purchase, or transfer of illegal drugs or alcohol while (1) on the job, or (2) on CCWRC premises. CCWRC also reserves the right to impose discipline, up to and including discharge, for convictions resulting from the sale, attempt to sell, possession, use, or transfer of illegal drugs, regardless of whether the employee was on or off CCWRC property, and regardless of whether the illegal acts occurred during work time or outside of work time.
B. Being under the influence of drugs or alcohol while at work or on CCWRC property.
4. Drug-Free Workplace Act
The Drug-Free Workplace Act of 1988 requires that an employee notify the Executive Director if s/he is convicted of or pleads “no contest” to illegally manufacturing, selling, distributing, possessing, or using illegal drugs while employed by the CCWRC. Such notification must occur within five days of the employee’s conviction or pleading “no contest.” The Act also requires the CCWRC to report any criminal conviction of one of its employees involving illegal drug activity while at work to the appropriate government contracting agency within ten days and to take “appropriate” action against the employee within 30 days.
5. Paid and Volunteer Staff Statement
All paid and volunteer staff members are required to sign a statement indicating their acknowledgement of and agreement with the terms of the CCWRC’s Drug and Alcohol Policy.
Americans with Disabilities Act
If you believe yourself to be disabled for purposes of federal or state law and in need of a reasonable accommodation to perform your essential job functions, please submit a written request for the accommodation you desire to your immediate supervisor, so that CCWRC can begin the interactive exchange process with you. The Center County Women’s Resource Center (CCWRC) is not required to implement accommodations which cause undue hardship to CCWRC.
Policy Statement: It is the policy of CCWRC to provide reasonable accommodation, as part of our equal employment opportunity policy, to qualified current and potential employees who are either temporarily or permanently disabled. All employees in accommodated situations MUST adhere to CCWRC Personnel Policies, Procedures and Practices including attendance. Failure to do so may result in disciplinary actions up to and including termination of employment.
Applicability: All CCWRC employees and potential employees.
A. For employees or potential employees with permanent disabilities: CCWRC will endeavor to provide a reasonable accommodation to a qualified applicant or employee with a known physical or mental disability unless that accommodation will impose an undue hardship on the organization.
It is the obligation of the qualified individual with a disability to request such accommodation. All requests must be in writing and submitted to both the supervisor and Director of Administration.
Reasonable accommodations may be modification or adjustment to a job, employment practice, or work environment to make it possible for an otherwise qualified individual to have equal employment opportunity.
Reasonable accommodations will be made only to qualified individuals with a disability who are employees or applicants. The term “qualified individual” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position that such an individual holds or desires.
Reasonable accommodation will be considered based on the specific abilities and functional limitations of the particular individual with the disability and the specific functional requirement of the job.
If the proposed accommodation is one that will impose undue financial hardship on the organization, CCWRC will be under no obligation to honor such request. However, the individual with the disability has the option of providing the accommodation or paying a portion of the cost that constitutes undue hardship to the organization. Other options may also be discussed.
Also, a qualified individual with a disability has the right to refuse an accommodation. However, if the individual cannot perform the essential functions of the job without the accommodation, (s)he may not be qualified for that job.
The Director of Administration and supervisor will work closely with the current employees who request reasonable accommodation to provide such accommodation as long as it will not constitute undue hardship on the organization. In such cases the employee is expected to accept any reasonable accommodation chosen by the employer. Employees who are offered a position or accommodation and refuse to accept the position or accommodation will be deemed as having voluntarily resigned. .
B. For current employees experiencing temporary disabilities not related to a work injury or illness: CCWRC will try to temporarily accommodate employees with temporary disabilities. Employees should work with their supervisors to see if accommodation is possible based on the organization’s needs. All requests for temporary accommodation must be in writing along with a doctor’s note specifying the work restrictions and accommodation sought.
Employees on temporary disability may be required to provide periodic medical updates to their supervisor about the status of their disability and estimated date of return to regular duties. Employees who cannot be accommodated may request a Temporary Medical Leave as described in the Employee Policies and Procedures.
After an employee has exhausted their personal leave of absence and are still not able to return to work, their employment at CCWRC may or shall be terminated.
C. For current employees experiencing temporary disabilities due to work related injury or illness: CCWRC is required to provide accommodations for employees who are temporarily disabled due to a work injury or illness and who have been released to return to modified duties for up to 6 months. During that period, the employee’s regular position may not be filled except temporarily. If the employee is returned to full duty within the 6-month period, (s)he will be returned to their regular duty.
Employees may be required to provide regular updates to their supervisor periodically during this accommodation period.
If the accommodation period is exhausted and the employee is still not capable of returning to regular duties, the Director of Administration and the Assistant Executive Director will work with the employee and CCWRC Directors to try and locate another position for the employee. A position will be offered to the employee if it has been determined that the employee is capable of performing or might be capable of performing the essential duties of a new job within a 3-month period.
If a suitable position is located, the employee will obtain the approval of the treating physician as to the employee’s capabilities to function in the new position.
In some cases, it may be necessary to cross-train the employee in order to enhance skills or teach new skills. In such instances, employees are required to fully cooperate with cross-training efforts.
The employee in this category is expected to accept any reasonable accommodation chosen by the employer. Employees who are offered a position and refuse to accept that position will be deemed as having voluntarily resigned. In addition, a petition will be filed with the Workers’ Compensation Bureau to terminate the employee’s workers’ compensation claim based on the refusal.
After 6 months of temporary disability, if the employee is still not able to return to full duty or a regular position could not be located within CCWRC, their employment will be terminated. Workers’ Compensation benefits will be provided to such employees as outlined by Pennsylvania law. The terminated employee is obligated to notify the Director of Administration in the event that they are able to secure other employment outside CCWRC.
Benefits eligibility for injured employees in accommodated duties will be based on prior (pre-injury) full-time or part-time status.
adopted on October 18, 2016 by the CCWRC Board of Directors
POLICY: To insure that all clients receive services that are not based in one particular religious or spiritual belief, the Center County Women’s Resource Center, CCWRC, will not advance any religious doctrine, practice or affiliation.
- The CCWRC will attempt to develop and maintain relationships with all religious and spiritual groups in the community for the purpose of referrals, public education, training, financial and in-kind support. However, if any such relationship jeopardizes or compromises the CCWRC’s ability to maintain independence, the relationship will be minimized or terminated.
- Individual counselors, whether paid or volunteer, with the CCWRC must not be influenced by their individual religious beliefs or practices when providing support services to CCWRC clients.
- The CCWRC will make every effort to find an appropriate referral for clients who express a need for some type of religious or spiritual counseling or support.
It is the policy of the CCWRC that all employees are entitled to an environment that is free from harassment based on race, religion, sex, age, disability, national origin, sexual orientation or for any other reason prohibited by law. Any employee who violates this policy is subject to disciplinary action up to and including dismissal.
Prohibited harassment is verbal or physical conduct (including actions such as insulting or offensive comments, jokes, pictures, etc.) relating to an individual’s race, religion, sex, age, color, disability, national origin or sexual orientation, when the conduct is severe or pervasive and: (1) has the purpose or effect of creating an intimidating, hostile or offensive working environment; or (2) has the purpose or effect of unreasonably interfering with an individual’s performance.
Sexual harassment can include unwanted or unwelcome attention or action of a sexual nature, or other conduct directed at another person on the basis of their sex, for example, physical contact, sexual remarks or jokes, sexual advances or displaying materials of a sexual nature. Conduct of this kind constitutes prohibited sexual harassment under the circumstances described above and also when (1) submission to the conduct is either explicitly or implicitly a term or condition of employment status or (2) submission to or rejection of the conduct is used as a basis for decisions affecting an individual’s employment status.
- Whenever an employee believes she/he has been subjected to prohibited harassment by another employee or by anyone else with whom she/he comes into contact through work, the employee should report the incident in a timely manner to the Executive Director or to her/his immediate supervisor.
- Employees who make a complaint of prohibited harassment in good faith or provide information related to such complaints are protected against retaliation or reprisal of any kind. Any employee who takes negative action against another employee because of his/her involvement in a harassment complaint is subject to disciplinary action, up to and including discharge.
- Employees are encouraged to report harassment concerns before the behavior in question becomes severe or pervasive.
- CCWRC will respond to harassment complaints as quickly as possible. We will make every reasonable effort to resolve these matters fairly and in the most confidential manner possible.
- Investigation of complaints may include discussions with the parties who are directly involved and with other individuals who may have knowledge relating to the complaint. The investigation will be conducted with regard for the privacy and rights of all concerned.
- If the CCWRC’s findings substantiate a harassment complaint, the action necessary to address the problem will be determined and implemented by the Executive Director, in consultation with the Personnel Committee. If the complaint involves the Executive Director, the investigation and decisions related to sanctions will be handled by the Board members on the Personnel Committee. Sanctions against an offender will depend on the specific facts and circumstances, and may range from a reprimand up to and including immediate discharge.
Any questions or concerns relating the CCWRC’s anti-harassment policy should be discussed with a Team Director or the Executive Director.
- The Centre County Women’s Resource Center (CCWRC) agrees as follows:
A. The CCWRC shall not discriminate against any client, employee, applicant for employment, independent contractor, or any other person because of race, color, religious creed, ancestry, national origin, age, disability, marital status, sexual orientation, or sex, except where being a female is a bonafide occupational qualification.
The CCWRC shall take affirmative action to determine that employees, agents, and or clients are treated during employment or during the receipt of domestic violence and/or sexual assault services, without regard to their race, color, religious creed, ancestry, national origin, age, disability, marital status, sexual orientation, or sex, except where being a female is a bonafide occupational qualification. Such affirmative action shall include, but is not limited to, the following: employment, hiring, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; selection for training; determination of eligibility for domestic violence and/or sexual assault services; and provision of domestic violence and/or sexual assault services.
The CCWRC will post in a conspicuous place, available to employees, agents, applicants for employment, clients, and other persons, a notice to be provided by the contracting agency setting forth the provisions of this non-discrimination clause.
B. The CCWRC shall in advertisements or requests for employment placed by it on its behalf state that it is an equal opportunity employer.
C. The CCWRC shall comply with the Contract Compliance Regulations of the Pennsylvania Human Relations Commissions, 16 PA Code Chapter 49 and all laws prohibiting discrimination in hiring or employment opportunities. In the event of the Pennsylvania Coalition Against Rape and/or the Pennsylvania Coalition Against Domestic Violence’s non-compliance with the non-discrimination clause of this contract or with any such laws, this contract may, after full hearing and adjudication, be terminated or suspended, in whole or in part, and the CCWRC may be declared temporarily ineligible for further Commonwealth contracts, and such other sanctions may be imposed and remedies invoked as provided by the Contract Compliance Regulations.
D. The CCWRC shall furnish all necessary employment documents and records to, and permit access to its books, records, and accounts by the contracting agency and the Human Relations Commission, for purposes of investigation to ascertain compliance with the provisions of the contract Compliance Regulations, pursuant to 49.35 of these Regulations. If the CCWRC does not possess documents or records reflecting the necessary information requested, it shall furnish such information on reporting forms supplied by the contracting agency or the Commission.
E. The CCWRC shall actively recruit minority subcontractors or subcontractors with substantial minority representation among their employees, as best as possible.
F. The CCWRC shall include the provisions on this non-discrimination clause in every subcontract, so that such provisions will be binding upon such subcontractors.
G. The terms used in this non-discrimination clause shall have the same meaning as in the Contract Compliance Regulations issued by the Pennsylvania Human Relations Commission, 16 PA Code Ch. 49.
H. The CCWRC’s obligations under this clause are limited to their facilities within Pennsylvania, or where the contract is for purchase of goods manufactured outside of Pennsylvania, the facilities at which such goods are actually produced.
SUBJECT: Conflict of Interest
POLICY: The Centre County Women’s Resource Center (CCWRC) is mandated to have broad public service interests and not to serve the parochial interests of the staff, volunteers or board. All members of the organization are expected to conduct themselves in a manner so as to best serve the interests and needs o f the CCWRC.
With this in mind, all paid and volunteer staff members, including board members are expected to avoid potential conflict of interest situations and to report immediately should she/he find her/himself in such a position.
1. Members of the CCWRC are expected to refrain from entering into contracts, transactions or activity which might or appear to affect the CCWRC staff, volunteer or board member’s judgment or decision exercised on behalf of the Women’s Resource Center. Such transactions must also be avoided as they might cause criticism of the CCWRC from a group or governmental agency.
2. Those acting on behalf of the CCWRC will not permit anyone or any group to use the Center’s facility, equipment, mailing lists, computer data or employee time for private gain or advantage.
3. Former staff members may be recruited to serve on the Board of Directors after they have been absent from the position for at least one year. As with all board positions, the addition of this person to the board will occur only after the board nomination committee presents the name of the person as a suggestion for approval of the full board and then the membership.
4. Former board members may apply for employment with the CCWRC. If a Board member resigns a position with the board to apply for employment with the CCWRC, she/he may not be reinstated to the board until the next board term.
5. A board member may provide volunteer services to the Women’s Resource Center outside her/his position as a board member. For example, if board member is a trained counselor advocate, she/he may provide hotline coverage, facilitate a support group or do educational programs on behalf of the Center.
6. Former service recipients may serve on the board, however, they must not have been in receipt of services for at least six months.
7. All honoraria’s given to persons acting on behalf of the CCWRC, will be submitted to the Women’s Resource Center.
8. No persons acting on behalf of the Women’s Resource Center may accept gifts or services for their performance of duties on behalf of the organization.
9. Any materials developed by a volunteer or staff member on behalf of the CCWRC are to be considered property of the Center.
10. Any matters perceived to be or to possibly create a conflict of interest will be resolved by the Board of Directors. The Board of Directors will vote to validate or invalidate transactions between the Center and associated persons and/or firms.
I. STATEMENT OF CONFIDENTIALITY
It is the policy of the Centre County Women’s Resource Center (CCWRC) to hold confidential all communications, observations and information made by, between, or about service recipients.
Confidentiality is defined as the assurance that access to information regarding a service recipient shall be strictly controlled. Communications are confidential whether made by adults or children, and whether to or between paid or un-paid staff, volunteers, safe home providers, student interns or board members of this organization who have met Pennsylvania’s statutory requirements for confidentiality.
Confidential communications are accorded to any person identifying himself or herself as a victim of domestic or dating violence, sexual assault or stalking who seeks services from the CCWRC, including any service recipient, child or non-abusive significant other who seeks the CCWRC’s assistance.
All information, whether written or spoken, transmitted between a victim and a domestic violence/sexual assault counselor/advocate in the course of the relationship, including the fact that the service recipient has had contact with the CCWRC is considered confidential communication. The term includes information received or given by the domestic violence/sexual assault counselor/advocate in the course of the relationship, as well as advice, reports, statistical data, memoranda or working papers, records or the like, given or made in the course of the relationship. The term also includes communications made by or to a linguistic interpreter assisting the victim, counselor or advocate in the course of the relationship. Confidential communication between service recipients and domestic violence/sexual assault counselor/advocates shall be governed by statute and case law, specifically 23 Pa.C.S. §6102 and 42 PA. CSA Sec. 5945.1.
A domestic violence counselor/ advocate or a co-participant who is present during domestic violence counseling/advocacy shall not be competent nor permitted to testify or to otherwise disclose confidential communications made to or by the counselor/advocate by or to a victim. Neither the domestic violence counselor/ advocate nor the victim shall waive the privilege of confidential communications by reporting facts of physical or sexual assault under Chapter 63 (relating to child protective services), a Federal or State mandatory reporting statute or a local mandatory reporting ordinance (23 Pa.C.S. §6116).
Domestic Violence/Sexual Assault Counselor/Advocate
The CCWRC is a dual service agency providing services to victims of domestic and dating violence, sexual assault and stalking. Paid and un-paid staff considered to be covered by the confidentiality statute have met the following criteria:
- Are engaged in a domestic violence/sexual assault program, the primary purpose of which is the rendering of counseling or assistance to victims of domestic and dating violence, sexual assault and/or stalking;
- Have undergone a minimum of 72 hours of training on domestic and dating violence, sexual assault and stalking;
- Are under the supervision of a Direct Services Supervisor who has completed a minimum of 72 hours of training and whose responsibilities include case management and supervision.
For purposes of 23 Pa.C.S. §6116 (relating to confidentiality), a victim is a person against whom abuse is committed who consults a domestic violence/sexual assault counselor or advocate for the purpose of securing advice, counseling or assistance. The term shall also include persons who have a significant relationship with the victim and who seek advice, counseling or assistance from a domestic violence/sexual assault counselor or advocate regarding abuse of the victim (23 Pa.C.S. §6102).
III. SECURING CONFIDENTIALITY
All information that is acquired in the course of the relationship of a service recipient and a domestic violence/sexual assault program shall be considered confidential and protected as an evidentiary privilege, except the information that must be disclosed as a result of Pennsylvania’s mandatory child abuse reporting requirements.
All service recipients, whether they are receiving services in person, by electronic communication or on the telephone, will be informed of the limitations and extent of our confidentiality and the nature of our services.
All service recipients, staff, volunteers, safe home providers, other relevant parties, including those who have a significant relationship with the service recipient, board members and student interns must sign a written agreement to maintain confidentiality. Violation of this policy may be grounds for terminating services or the relationship with the CCWRC. Human service professionals will, likewise, be required to protect our communications with them.
All persons, during the time they are associated with the CCWRC as an employee, volunteer or service recipient, are prohibited from disclosing confidential communications. This prohibition against disclosure continues even after that person’s association with the CCWRC ends. After leaving the CCWRC, staff, volunteers and service recipients continue to be prohibited from disclosing confidential communications.
IV. SERVICE RECIPIENT FILES
The CCWRC maintains records of service recipient contact for statistical and service–related information purposes only. For this reason, it is the policy of the CCWRC to include only minimal information in service recipient files to satisfy reporting requirements.
Each service recipient shall be informed that the CCWRC maintains service recipient files. Requests by service recipients to review their files are honored.
Access to service recipient records, both open and closed files, is permissible only to persons who meet all statutory requirements for asserting the domestic violence/sexual assault privilege, including a minimum of 72 hours of training. The executive director shall control and monitor access to all service recipient and administrative files.
Requests by any third party, including but not limited to a service recipient’s attorney, will not be honored without a service recipient’s prior informed, written consent to release information. The CCWRC may require a forty-eight hour notice for purposes of making the file available. A review of the file must be done in the presence of the executive director or his/her designee.
In all cases where access is requested by other than authorized persons including, but not limited to, funding sources and licensing authorities:
a. Service recipient identity, which includes numeric identifiers that may include portions of the service recipient’s name, birth date, social security number or gender, must always be protected.
b. The person requesting access to the files must sign a confidentiality statement.
Information received from other sources may not be reviewed or copied. The service recipient will be referred to the original source for copies of those materials.
The service recipient, or an authorized third party, may make notes about the contents of the file and may make a written request for a copy of those portions of the file that have not been created by the CCWRC or by an outside source. The service recipient may be required to pay the costs of photocopying.
The service recipient may request in writing to the executive director the correction or removal of inaccurate, irrelevant, out-dated or incomplete information from his/her file. The executive director shall consider any such request and the file may be corrected to make it accurate. If the CCWRC and the service recipient dispute the accuracy of a proposed correction, the dispute shall be noted and the file shall remain unchanged. Any document or notation required by the DPW contract must remain in the file.
Service recipient files may not be removed from the agency except with the prior written permission of the executive director or his/her designee.
The CCWRC reserves the right to deny access to any file related to litigation by the service recipient or the service recipient’s agent against the CCWRC.
V. RELEASE OF INFORMATION
General Statement: Release of any information to a third party must be purposeful, clear, voluntary and with prior informed consent. Lawful consents to release service recipient information may only occur when the service recipient signs a consent form prior to disclosure. Verbal consent of the service recipient to release information does not provide the statutory protection required.
The executive director may determine that disclosure of any information subject to confidential communications shall not be made even though a service recipient executes a written consent to release information. Where the executive director concludes that the requested release of information could endanger the service recipient, the CCWRC, other service recipients, staff, student interns, volunteers or board members, the executive director is not bound by the written consent to release information.
Disclosure to Another Center: It is the policy of the CCWRC that the service recipient holds the privilege and except for limited circumstances, the service recipient is the sole decision maker as to whether information about his/her life should and will be disclosed to a third party. Accordingly, CCWRC staff may not disclose information about a service recipient to another Center without the service recipient’s prior written consent to release information. This restriction includes communication that may be requested to effectuate transfer of a service recipient from the CCWRC to another Center. Any disclosure without prior written consent will be treated by the CCWRC as a breach.
Death of Service Recipient: It is the general policy of the CCWRC that disclosures after death of the service recipient shall still be resisted.
General Exceptions: There may be circumstances under which the CCWRC may disclose confidential information without the consent of a service recipient. Those narrow circumstances under which disclosure without the prior consent of the service recipient may be made include a court-ordered declaration of incompetence of the service recipient, medical emergencies, and mandatory child abuse reporting. The executive director or his/her designee alone has the authority to make a decision regarding intentional disclosures without written consent of a service recipient.
Assessing the Risk of Harm/Intentional Breach: If the CCWRC believes a service recipient is likely to engage in an act of serious violence against an identifiable person or the service recipient is likely to commit serious harm to himself or herself, there may be limited circumstances under which the executive director makes a choice to breach confidentiality in order to prevent the harm from occurring. Under these circumstances, the executive director shall carefully consider the concerns for safety and confidentiality of the service recipient as well as for the staff, volunteers, interns, board members, and safe home providers, and exercise his/her discretion accordingly.
VI. RESPONDING TO BREACH OF CONFIDENTIALITY
A breach of confidentiality is a failure to maintain confidentiality of service recipient information where disclosure is not an authorized exception under the law, as enumerated in Section IV above. Any breach of confidentiality shall be immediately addressed and every effort shall be made to protect the service recipient from further harm by protecting his/her privacy from further intrusion and by renewing his/her safety planning efforts.
In the event of a breach, the executive director shall direct that all appropriate actions be taken to protect the service recipient and his/her information from further disclosure. If staff breaches confidentiality, that person who compromised confidentiality may be removed from the advocacy and service plan for the service recipient who is the subject of the breach at the discretion of the executive director.
Centre County Women’s Resource Center (CCWRC) requires all members of the board of directors, employees, and volunteers (“CCWRC Representatives”) to observe the highest standard of professionalism and ethics in the conduct of their duties and responsibilities. All CCWRC Representatives must fulfill their duties and responsibilities with honesty and integrity and must comply with all laws and regulations applicable to the CCWRC. In line with this commitment, the CCWRC Board of Directors has established the following policy for submission and handling of concerns involving suspected instances of wrongdoing or violation of laws or regulations applicable to the CCWRC.
1. Submission of Suspected Violations
Any party having concerns involving suspected instances of ethical wrongdoing or suspected violation of laws or regulations applicable to the CCWRC, should submit their concern, orally or in writing, to the Executive Director. If the suspected violation involves the Executive Director, communication of the concern should be directed to the Chair of the Board of Directors.
2. Handling of Suspected Violations
Upon receipt of any communication, the Executive Director, or the Chair of the Board of Directors, (“Investigating Officer”) shall provide written acknowledgment of receipt of the concern to the complainant. The Investigating Officer shall promptly investigate the concern and, if warranted, take appropriate corrective action. At each meeting of the Board of Directors, the Investigating Officer shall present a report containing the following information with respect to any communication involving suspected violations: a description of the suspected violation; whether or not the suspected violation resulted in the commencement of a formal investigation; and the status of each formal investigation.
3. No Retaliation
This Whistleblower Policy is intended to encourage and enable representatives to report retaliation, or in the case of an employee, to prevent suffering any adverse employment consequences. Any representative who retaliates against someone for reporting a suspected violation in good faith is subject to discipline, including dismissal from his or her position with the CCWRC. No representative who in good faith reports a suspected violation shall suffer any adverse consequences.
4. Acting in Good Faith
Anyone reporting a suspected violation in line with this policy must be acting in good faith and have reasonable grounds for believing that the information disclosed indicates a violation of law or ethical rule. Any allegation that proves to be false or unsubstantiated, and that proves to have been made maliciously or knowingly, will be viewed as a serious offense requiring disciplinary action, including dismissal from the CCWRC.
To the extent possible, reports of suspected violations, and investigation pertaining to such suspected violation, shall be kept confidential consistent with the need to conduct an adequate investigation. Disclosure of reports of concerns to individuals not involved in the investigation may be viewed as a serious disciplinary offense and may result in discipline including dismissal from the CCWRC.
Use of CCWRC’s Vehicle and Transportation Policy
CCWRC’s contract with the Pennsylvania Coalition Against Domestic Violence requires that we help to provide transportation for clients to various destinations such as school, work, court, non-emergency medical and / or social service appointments, etc. This policy will set forth the rules and procedures for providing this transportation.
- CCWRC will insure and maintain a vehicle to provide transportation for clients.
- Only CCWRC staff, with a valid PA driver’s license and who have been added to our insurance policy, will be permitted to operate the vehicle.
- Travel outside of Centre County requires advance approval from the Executive Director or her/his designee.
- The primary purpose of owning the CCWRC vehicle is to transport clients. Other uses will be determined in accordance with the guidelines in our Vehicle and Transportation Procedures.
- All drivers will abide by all applicable laws in operating the vehicle.
- All drivers will operate and maintain the vehicle according to manufacturer’s requirements.
- All drivers will complete daily travel logs for each use, which includes identification of the driver, starting and ending mileage and documentation of amount of gasoline purchased.
- The gasoline tank is to be refilled if it is at or below one-half of a tank.
- The use of Cellular telephones while operating the vehicle is strictly prohibited. This includes both talk and text.
- All drivers will report any malfunctioning of the vehicle immediately to the Director of Administration.
- All drivers will report any accident or traffic violation, no matter how minor, to the Director of Administration.
- The use of personal vehicles to transport CCWRC clients is prohibited.
- All CCWRC job descriptions specify the need for staff members to have a reliable means of personal transportation to perform her/his job duties. The CCWRC will reimburse staff up to the standard mileage rate established each calendar year for required staff travel. Expenses incurred above the standard mileage rate will be the responsibility of the employee.
This policy was adopted on October 18, 2016 by the CCWRC Board of Directors and replaces all previous policies regarding transportation.
Due to health concerns arising from exposure to scented products, CCWRC is a Scent-free environment
A Scent-free environment helps create a safe and healthy workplace. Fragrances from personal care products, air fresheners, candles and cleaning products have been associated with adversely affecting a person’s health including headaches, upper respiratory symptoms, shortness of breath, and difficulty with concentration. People with allergies and asthma report that certain odors, even in small amounts, can cause asthma symptoms. CCWRC will work with building management to ensure that products used to clean the workplace are fragrance-free and follow best practices to limit employee exposure to cleaning chemicals. CCWRC recognizes the hazards caused by exposure to scented products and cleaning chemicals and we have a policy to provide a scent-free environment for all employees and visitors to keep a safe and healthy workplace environment. This policy applies to both employees and non-employee visitors of CCWRC.
- CCWRC expects that all offices and spaces used by the staff and their visitors remain free of scented products.
- Personal care products such as cologne, perfume, aftershave lotions, scented lotions, fragranced hair products and/or similar products are not to be worn in the facilities owned and operated by CCWRC including company owned vehicles.
- Use of air fresheners and candles are prohibited from the facilities owned and operated by CCWRC including company owned vehicles.
- Use of cleaning products other than those purchased by the CCWRC building management is prohibited for cleaning personal workspaces.
- Notices that painting, floor waxing or shampooing, or spraying will be conducted will be posted one week beforehand so that affected personnel can make arrangements or have their duties modified during that time.
- Employees required by medical necessity to use medicinal lotions or skin creams that contain odors perceptible to others may request a reasonable accommodation from their supervisor, the COO or the CFO.
- Employees will be informed of the CCWRC Scent-free Policy through signs posted throughout properties owned and operated by CCWRC including company-owned vehicle
- Visitors will be informed of the CCWRC Scent-free Policy by their host, meeting invitations, email correspondences and signs posted throughout the properties owned and operated by CCWRC.
- Optional email signatures and posters will state: “Share the Air – CCWRC promotes a Smoke-free, Scent-free Workplace.”
- Any employee with a concern about scents or odors should contact her/his director, the COO or the CFO.
Guidelines Regarding Work Attire
Each staff person’s dress should be appropriate to the work place and the functions being performed. This includes volunteer, part-time and full-time staff.
Because it is important for staff to be easily identified by residents, clients and others, all staff are to wear a CCWRC nametag whenever at work at the CCWRC.
Staff are expected to present a professional image to residents, clients, representatives from systems and the general public. Business casual wear, including jeans and dress shorts, is acceptable in most circumstances. There may be times when casual attire is not appropriate, such as some systems meetings. Staff should check with their supervisors if they have a question about appropriateness of wear. Casual shoes, sneakers, and sandals are suitable for the work environment.
Some possible examples of unacceptable attire:
- jeans with holes, rips, and/or frayed edges
- tee shirts with slogans and/or large logos other than CCWRC (small logos such as a polo player or swoosh are fine)
- athletic wear, workout clothing and sweatpants (depending on your job responsibilities)
- revealing clothing (tight or low-cut, for example)
- very casual or short shorts
- ball caps
- rubber (shower) flip-flops.
The various Center teams and projects have different functions and will, at times, have different standards for dress. For example, the advocates attending a court hearing will need to modify their dress in a different way than one who is meeting with a client or cleaning out a transitional housing unit.
Team directors are responsible for informing their staff about specific requirements for functions outside the Center, including situations where clothing and/or body art (tattoos and piercings) may be restricted.
Sensitivity to differences in cultural expressions will inform discussions around dress.
Workplace Violence Policy
It is the policy of Centre County Women’s Resource Center (CCWRC) to promote a safe working environment – free of acts of violence – for all its employees.
The CCWRC is committed to working with all employees to maintain a safe work environment, free from violence, threats of violence, harassment, intimidation and other disruptive behaviors. (See Attachment C, Harassment Policy, in the Employee Policies and Procedures).
Employees are encouraged to immediately report any incidents of workplace violence or any circumstances (including non-work related situations that have the potential of becoming a workplace violence incident) that raise their concern for safety while at work.
Reports of incidents of workplace violence should be made to the employee’s supervisor, and the Executive Director (or Director of Administration if the Executive Director is unavailable). Threats or violence/assaults that pose immediate danger require immediate attention by law enforcement. In such circumstances, immediately contact police at 911, hit the panic button if within reach, or scream for help.
All reported incidents will be properly documented by the CCWRC employee targeted and her/his supervisor and shall be thoroughly investigated by the Personnel Committee of the Board. Such investigations will be limited only by legal implications of employee rights or privacy issues that might be raised by the efforts to investigate and respond to such reports of threats and violence.
The CCWRC will endeavor to respond to threats and violence with appropriate security measures including but not limited to: modification of check-in procedures for all visitors and training attendees; immediately contacting law enforcement organization(s); pursuing legal remedies such as trespassing ordinances; and referral of employees to appropriate outside resources such as crisis counselors or domestic violence programs with which the CCWRC has a reciprocal relationship.
Violence in the workplace initiated by a CCWRC employee will be dealt with under the Disciplinary Action Policy (Employee Policies and Procedures, Section III.D.) and may result in immediate termination.
Adopted by the Board of Directors: DATE?
Inclement Weather/Closing Policy
In case of a severe weather emergency, such as a snowstorm, it may be necessary to adjust normal work schedules. The Center will make decisions on closings and openings on the basis of the best information available and will respond to potential hazardous weather conditions that affect all of our employees.
- Decisions to close or delay opening will be made by 6:55AM by Senior Staff.
- Senior staff will notify directors by 7AM. Directors will notify their team members.
- The Prothonotary’s office will be notified when we are closed.
In case of a closing, delayed opening, or early closing:
Employees in essential services, as determined by the supervisor
- Essential services will be covered in the following way:
- Shelter will be covered by one part-time or one fulltime staff.
- Hotline will be covered by two staff or volunteers.
- SART responses at the hospital and University will not be considered essential services. Volunteers will not be required to go to SART’s in inclement weather.
- Courthouse/PFA coverage will be provided IF there is an advocate who resides in Bellefonte, is available, and is able to safely access the Courthouse. Otherwise we will rely on the pro se system for PFA applications.
- Employees who are required to work as part of essential service provision during that employee’s regular shift shall be granted equivalent time off only for the hours worked during the official closedown period. Hours worked before and/or after the close down do not qualify for equivalent time off.
- Equivalent time off shall be scheduled at another time mutually agreeable to the employee and the supervisor
- Overtime will be paid to full time employees if they are not able to take equivalent time off (for example, at the end of a pay period), as determined by their supervisor.
- Part time shelter staff will be paid the differential rate when working hours during a closedown.
Employees in other than essential services, as determined by the supervisor
- An employee shall receive pay for the part of the work schedule missed during the official closedown.
- An employee who had requested to use vacation, personal holiday, or sick leave time shall not have such time charged for the period of the employee’s regular work time encompassed by an official closedown.
Note: If it is determined that the office will be open, but a staff member feels it is not safe to travel from their location, they can discuss the use of vacation or personal time with their supervisor.
Staff Travel Reimbursement Policy
Draft November 2015 Approval Date?
Due to the nature of our organization and the multiple locations we operate, each employee is assigned a primary work location for purposes including mileage reimbursement calculation. This policy revision has been created to eliminate the confusion regarding mileage reimbursement and to reimburse everyone fairly and in a uniform manner.
A. Travel Reimbursements are paid out every two weeks through Paychex and are direct deposited along with your pay. Travel Reimbursement requests are to be given to the Bookkeeper along with each time sheet or with just the final time sheet of the month. An approved voucher can also be requested prior to the end of the month and given to the Bookkeeper and/or Director of Administration/CFO for reimbursement. If a request is made before direct deposits are paid, a check will be processed for reimbursement. Reimbursement requests must be submitted not longer than 45 days after the expense is incurred. Requests submitted more than 45 days after the expense is incurred will not be reimbursed.
B. Travel between your primary work location and home is not reimbursed, unless you are called out for an emergency situation that occurs outside your normal work hours. Some people have multiple primary locations, based on scheduled shifts and job responsibilities.
C. Mileage accrued in the course of performing a backup shift is reimbursed.
D. Mileage accrued between your home and a CCWRC special event or board meeting at which your attendance is considered paid work time is reimbursable.
E. Mileage accrued within your normal working hours that occurs at a time of day that you travel from and return to your primary workplace is reimbursed.
F. Mileage accrued in the course of attending a conference remains reimbursable, per previous policies. If you attend a conference that begins early enough that you are unable to go to your primary workplace first, your net mileage from home to the conference is reimbursable. If you go to your primary workplace prior to driving to the conference, the mileage between your primary workplace and the conference is reimbursed. The same principles apply in reverse for your return trip.
G. Expenses incurred for out of area travel expenses: A staff member who has been approved for CCWRC related conferences or travel for educational leave will not be required to fund expenses personally. These expenses will be approved and scheduled in coordination with their supervisor. Expenses will be paid via CCWRC check or credit card. (Educational leave is defined in the Employee Policies and Procedures Handbook, Part VI, Section J, 3.) Advance payment will be made for anticipated and reasonable expenses, not to exceed the federal per diem allowance.
H. During your normal work hours, net mileage will be reimbursed using the “First Trip In, Last Trip Out” method of calculation, explained as follows:
If you have a meeting or appointment that you will attend prior to reaching your primary workplace, during your normal work hours, you will be reimbursed for the mileage accrued in excess of your normal mileage to your primary workplace.
If you have a meeting or appointment toward the end of your normal workday and you will go home, you will be reimbursed for the mileage accrued in excess of your normal mileage to your home.
To determine net mileage, you must first determine the mileage accrued between your home and primary workplace. When you have an appointment that is either the First Trip In for the day or the Last Trip Out (as described above), you need to calculate the total number of miles traveled and subtract the amount of mileage you normally travel between home and your primary workplace.
Total Miles – Normal Commuting Miles = Reimbursable Miles
Examples of these calculations are listed below. If there are any questions regarding these policies or calculations, please see the Bookkeeper or Director of Administration/CFO for clarification. Prior to approving reimbursement sheets, Directors should carefully review calculations for accuracy.
EXAMPLES OF “FIRST IN, LAST OUT” MILEAGE REIMBURSEMENT
Susan’s primary location is Bellefonte. She has a meeting with a client in State College at 4:00, after which she will go home. Susan’s mileage from Bellefonte to home is 12 miles, but by going to the meeting she has accrued 17 miles for the trip to State College.
The amount of mileage she is reimbursed is 5 miles.
Janie’s primary location is Bellefonte. She comes to staff meeting in State College every Monday before going to Bellefonte. Janie’s mileage from home to her office is 40 miles, but coming to State College first makes her trip a total of 53 miles.
The amount of mileage she is reimbursed is 13 miles.
EXAMPLES OF OTHER MILEAGE REIMBURSEMENTS
Katie is the staff representative for the board meeting, which begins at 5:30 PM. She goes home before coming to the meeting.
She is reimbursed for all mileage accrued in this trip.
Caley is staffing a table event at the HUB on campus to give students information about the center and dating violence.
She is reimbursed for all mileage accrued in this trip.
Trisha is the On-Call staff back-up for a shift and is at home when she receives a call to go to the hospital for a SART.
She is reimbursed for all mileage between her home and the hospital.
CODE OF ETHICS
Approved by CCWRC Board of Directors, April 19, 2011
This Code of Ethics is intended to serve as a guide. This code represents standards of ethical behavior for all Centre County Women’s Resource Center (CCWRC) paid and volunteer staff in the relationships they have with those they serve, with colleagues, with the agency, with other individuals, and with the community and society as a whole.
This code is based on fundamental values and principles that are the common ground CCWRC providers share. These values include commitment to service, the dignity and worth of the person, integrity, competence, social justice, confidentiality, self-determination and the importance of human relationships.
This code does not represent a set of rules that will prescribe all the behaviors of people in the complexities of their lives. Rather, it offers general principles for the assessment and appraisal of situations that present ethical dilemmas, and guides the conduct of CCWRC paid and volunteer staff. This code of ethics is designed to work in correspondence with the Employee Policies and Procedures (EP&P) of the CCWRC. While specific references to the Policies and Procedures are noted throughout this document, in general, violations of the Code of Ethics are considered to be serious breaches of professional conduct and may be grieved or result in disciplinary action.
ETHICAL RESPONSIBILITY TO CLIENTS
1.01 Commitment to Clients
The primary responsibility of the CCWRC paid and volunteer staff is to promote the well-being of clients.
CCWRC paid and volunteer staff respect and promote the right of clients to self-determination and assist clients to identify and pursue their goals.
1.03 Information about Services
CCWRC paid and volunteer staff shall inform clients, in a manner understandable to the clients, of the purpose of the services, risks related to the services, reasonable alternatives, clients’ right to refuse or withdraw from services, the time frame covered by the services and the procedure for grievance. In instances where clients lack the capacity to provide informed consent, staff shall protect clients’ interests by seeking permission from an appropriate third party, informing clients in a manner understandable to the clients. In such instances staff shall seek to ensure that the third party acts in a manner consistent with the clients’ wishes and interests. CCWRC paid and volunteer staff shall take reasonable steps to enhance such clients’ ability to give informed consent.
CCWRC paid and volunteer staff shall provide services and represent themselves as competent only within the boundaries of their education, training and certification. Paid and volunteer staff shall only provide services within the boundaries of their program’s standards.
1.05 Cultural Competence and Social Diversity (EP&P, Section I. B. and Attachment A)
CCWRC paid and volunteer staff in providing services shall be sensitive to social diversity and oppression with respect to race, ethnicity, national origin, color, class, gender, sexual orientation, age, marital status, political belief, religion and mental or physical disability in order to provide service in a manner which is culturally competent and respectful of social diversity.
1.06 Conflicts of Interest
(a) CCWRC paid and volunteer staff shall be alert to and avoid conflicts of interest that interfere with the exercise of professional discretion and impartial judgment.
(b) When CCWRC paid and volunteer staff provide services to two or more people who have a relationship with each other, CCWRC paid and volunteer staff shall clarify with all parties the professional obligations to each individual who is receiving services.
(c) CCWRC paid and volunteer staff shall not take advantage of any professional relationship or exploit clients and former clients to further their personal, religious, political or business interests.
(d) CCWRC paid and volunteer staff shall not engage in dual or multiple relationships with clients or former clients with whom there is exploitation or potential harm to the client.
(e) In instances where dual or multiple relationships exist, CCWRC paid and volunteer staff are responsible for setting clear, appropriate and culturally sensitive boundaries.
(f) Individual CCWRC paid and volunteer staff shall neither solicit nor accept a private fee or other remuneration for providing services to clients.
1.07 Privacy and Confidentiality (EP&P, Section I. A.)
(a) CCWRC paid and volunteer staff shall respect clients’ rights to privacy.
(b) CCWRC paid and volunteer staff may disclose confidential information only with valid, informed consent from a client or a party legally authorized to consent on behalf of a client.
(c) CCWRC paid and volunteer staff shall not discuss or disclose information obtained in the course of professional service, except when disclosure is necessary to prevent serious, foreseeable and imminent harm to a client or other identifiable person or when laws require disclosure with or without a client’s consent.
(e) CCWRC paid and volunteer staff shall inform clients, to the extent possible, about the disclosure of confidential information and the potential consequences.
1.08 Sexual Relationships
(a) CCWRC paid and volunteer staff shall not engage in sexual activities, sexual contact, or inappropriate sexual conversation with clients.
(b) CCWRC paid and volunteer staff shall not engage in sexual activities or sexual contact with former clients where there is a risk of exploitation or potential harm to the former client.
(c) CCWRC paid and volunteer staff shall not provide counseling services to individuals with whom they have had a prior sexual relationship.
1.09 Physical Contact
(a) CCWRC paid and volunteer staff shall not engage in physical contact where there is a possibility of psychological or physical harm to the client as a result of the contact.
(b) CCWRC paid and volunteer staff who engage in physical contact with clients are responsible for setting clear, appropriate and culturally sensitive boundaries that govern such physical contact.
1.10 Harassment (EP&P, Attachment C. Harassment Policy)
(a) CCWRC paid and volunteer staff shall not sexually harass clients.
(b) CCWRC paid and volunteer staff shall not harass, oppress or engage in any other form of violence towards clients; particularly in regards to race, ethnicity, national origin, color, class, gender, sexual orientation, age, marital status, political belief, religion and mental or physical disability.
(c) Refer to signed CCWRC Harassment Policy located in employee files.
1.11 Continuity of Services
CCWRC paid and volunteer staff shall take reasonable steps to facilitate the continuity of services to clients in the event that services are interrupted by program staff such as unavailability, relocation, illness, disability or death.
1.12 Termination of Services
CCWRC paid and volunteer staff shall terminate services to clients when such services are no longer required or no longer serve the clients’ needs or interest.
1.13 Referral of Services
CCWRC paid and volunteer staff shall refer clients to other professionals when the other professionals’ specialized knowledge or expertise is needed to serve clients fully or when victim services program staff believe that they are not being effective or making reasonable progress with clients and that additional service is required.
ETHICAL RESPONSIBILITIES TO COLLEAGUES (EP& P, Sec.III., C. Grievances)
(a) CCWRC paid and volunteer staff shall treat colleagues with respect, courtesy, fairness and good faith, and shall represent accurately and fairly the qualifications, views and obligations of colleagues. (EP&P, Sec. III.C.2.
(b) CCWRC paid and volunteer staff shall avoid criticism of colleagues in communications with clients, with other professionals, and in public settings.
(c) CCWRC paid and volunteer staff shall cooperate with colleagues In order to promote the well-being of clients and the program mission.
CCWRC paid and volunteer staff shall respect confidential information shared by colleagues in the course of their professional relationships and transactions. CCWRC paid and volunteer staff shall ensure that such colleagues have information regarding the CCWRC paid and volunteer staff obligations to respect confidentiality and any exceptions related to it.
2.03 Disputes Involving Colleagues
(a) CCWRC paid and volunteer staff shall treat colleagues with respect, courtesy, fairness and good faith, and shall represent accurately and fairly the qualifications, views and obligations of colleagues, including is cases of dispute. (EP&P, Sec. III.C.2.
(b) CCWRC paid and volunteer staff shall not take advantage of a dispute between colleagues to obtain a position or otherwise advance the CCWRC paid and volunteer staff’s own interests.
(c) CCWRC paid and volunteer staff shall not exploit clients in disputes with colleagues or engage clients in any inappropriate discussion of conflicts between victim services program staff and their colleagues.
(a) When consulting with colleagues about clients, CCWRC paid and volunteer staff shall disclose the least amount of information necessary to achieve the purposes of the consultation, respecting the confidentiality guidelines of the program.
(b) CCWRC paid and volunteer staff shall seek the advice and counsel of colleagues whenever such consultation is in the best interest of the clients.
2.05 Referral for Services
(a) CCWRC paid and volunteer staff who refer clients to other professionals shall take appropriate steps to facilitate an orderly transfer of responsibility. CCWRC staff who refer clients to other professionals shall disclose, with client’s consent, all pertinent information to the new service providers.
(b) CCWRC paid and volunteer staff are prohibited from giving or receiving payment for a referral.
2.06 Sexual Relationship (EP&P Sec.I,C.2)
(a) CCWRC paid and volunteer staff who function as supervisors or educators shall not engage in sexual activities or contact with supervisees, students, trainees, or other colleagues over whom they exercise professional authority.
(b) CCWRC paid and volunteer staff shall avoid engaging in sexual relationships with colleagues when there is a potential for a conflict of interest. CCWRC paid and volunteer staff who become involved in, or anticipate becoming involved in, a sexual relationship with a colleague have a duty to transfer professional responsibilities to avoid a conflict of interest.
2.07 Harassment (EP&P Attachment C.)
(a) CCWRC paid and volunteer staff shall not sexually harass those they supervise, students, trainees or other colleagues.
(b) CCWRC paid and volunteer staff shall not harass, oppress or engage in any other form of violence towards those they supervise, students, trainees or colleagues; particularly in regards to race, ethnicity, national origin, color, class, gender, sexual orientation, age, marital status, political belief, religion and mental or physical disability.
(c) Refer to signed CCWRC Harassment Policy located in employee files.
2.08 Unethical Conduct of Colleagues (EP&P Sec. III. C and D.)
(a) CCWRC paid and volunteer staff shall take adequate measures to discourage, prevent, expose and correct the unethical conduct of colleagues.
(b) CCWRC paid and volunteer staff shall be knowledgeable about established policies and procedures for handling concerns about a colleague’s unethical behavior.
(c) CCWRC paid and volunteer staff who believe that a colleague has acted unethically shall take action through appropriate channels which include reporting the unethical behavior to his/her supervisor, the supervisor of the colleague suspected of unethical behavior or to the Executive Director.
2.09 Incompetence and/or Impairment of Colleagues (EP&P Sec. III.D.)
(a) CCWRC paid and volunteer staff who has direct knowledge of a colleague’s incompetence and/or impairment that interferes with her/his practice effectiveness shall report that knowledge to his/her supervisor, to the supervisor of the colleague believed to be incompetent or impaired or to the Executive Director for appropriate action.
ETHICAL RESPONSIBILITIES IN PRACTICE SETTINGS
3.01 Client Records
CCWRC paid and volunteer staff shall ensure that documentation of all records is accurate, appropriate to the services provided, reflects the services provided, and facilitates the continuity of services.
CCWRC paid and volunteer staff shall carefully consider the client’s needs before agreeing to provide services and shall assess the client’s risks and benefits before the client enters into a relationship with the agency.
3.03 Supervision and Education (EP&P Sec. II. D. and Sec. III)
(a) CCWRC paid and volunteer staff who provide supervision or consultation shall have the necessary knowledge and skill to supervise or consult appropriately and shall do so only within their areas of knowledge and competence.
(b) CCWRC paid and volunteer staff who provide supervision or consultation shall set clear, appropriate, and culturally sensitive boundaries.
(c) CCWRC paid and volunteer staff shall not engage in any dual or multiple relationships with supervisees with whom there is a risk of exploitation of or potential harm to the supervisees.
(d) CCWRC paid and volunteer staff who provide supervision shall evaluate supervisees’ performance in a manner that is fair and respectful.
(e) CCWRC paid and volunteer staff who function as educators or field instructors for students shall take reasonable steps to ensure that clients are routinely informed when services are being provided by students.
3.04 Education and Training
CCWRC paid and volunteer staff who function as educators or trainers shall provide instruction only within their areas of knowledge and competence, and shall provide instruction based on the most current and accurate information and knowledge available in the profession.
3.05 Commitments to the CCWRC (EP&P Sec. I, A-C. and Sec.II,D.3)
(a) CCWRC paid and volunteer staff shall adhere to commitments made to the CCWRC program.
(b) CCWRC paid and volunteer staff shall work to improve the CCWRC programs, policies and procedures and effectiveness of their services.
(c) CCWRC paid and volunteer staff when making public statements shall clearly distinguish between his/her personal views and positions adopted by the CCWRC program.
(a) CCWRC paid and volunteer staff shall make diligent use of their employing organization’s resources, wisely conserving funds where appropriate and never misappropriating funds or using them for unintended purposes. (EP&P Sec.V,A,D and E)
(b) CCWRC paid and volunteer staff advocate within and outside their organizations for adequate resources to meet client needs.
(c) CCWRC paid and volunteer staff shall allocate resources that are nondiscriminatory and based on appropriate and consistently applied principles.
(d) CCWRC paid and volunteer staff shall work to improve the organization’s policies and procedures, as well as, the efficiency and effectiveness of its services.
(e) CCWRC paid and volunteer staff shall act to prevent and eliminate discrimination in organization work assignments and employment practices. (EP&P, Sec. I.B. and Attachment A)
ETHICAL RESPONSIBILITIES TO THE COMMUNITY/SOCIETY
4.01 Social Change
(a) CCWRC paid and volunteer staff shall recognize and challenge myths and attitudes detrimental to victim/survivors of domestic and sexual violence and stalking.
(b) CCWRC paid and volunteer staff shall support social, legal, economic, educational, political and cultural institutions that promote non-oppressive, violence-free environments in all segments of community and society.
(c) CCWRC paid and volunteer staff shall promote the general welfare of victim/survivors in society including economic and political power to enable survivors to make choices for the betterment of their own lives at all levels of the social system.
(d) CCWRC paid and volunteer staff shall advocate for the mental and physical well-being of children in society and act to eliminate all exploitation of children.
(e) CCWRC paid and volunteer staff shall act to expand choice and opportunity for all persons with special regard to groups disadvantaged or oppressed on the basis of race, ethnicity, national origin, color, class, gender, sexual orientation, age, marital status, political belief, religion and mental or physical disability.
4.02 Collaboration and Networking
(a) CCWRC paid and volunteer stall shall work in collaboration with other groups and organizations to further the mission of eliminating domestic and sexual violence.
(b) CCWRC paid and volunteer staff shall have a working knowledge of related systems that impact victims/survivors of crime, specifically domestic and sexual violence.
ETHICAL RESPONSIBILITIES AS PROFESSIONALS
(a) CCWRC paid and volunteer staff shall accept responsibility or employment only on the basis of existing competence or the intention to acquire the necessary competence.
(b) CCWRC paid and volunteer staff shall strive to become and remain proficient in professional practice and the performance of professional functions. CCWRC program staff shall critically examine and keep current with emerging knowledge relevant to victim services. CCWRC paid and volunteer staff shall routinely review professional literature and participate in continuing education relevant to CCWRC practice and ethics. (EP&P Sec.II. D. 5)
(c) CCWRC paid and volunteer staff shall base practice on recognized knowledge, including that which is empirically based.
(a) CCWRC paid and volunteer staff shall not allow their personal problems, psychosocial distress, legal problems, substance abuse, or mental health difficulties to interfere with their professional judgment and performance or to jeopardize the best interest of people for whom they have a professional responsibility.
(b) CCWRC paid and volunteer staff whose personal problems, psychosocial distress, legal problems, substance abuse, or mental health difficulties interfere with their professional judgment and performance shall immediately seek consultation and take appropriate remedial action by seeking professional help, making adjustments in workload, terminate practice, or taking any other steps necessary to protect clients and others.
CCWRC paid and volunteer staff shall not practice, condone, facilitate, or collaborate with any form of discrimination based on, national origin, color, gender, sexual orientation, age, marital status, political belief, religion, or mental or physical disability. (EP&P Sec. I.B. and Attachment A)
5.04 Private Conduct
CCWRC paid and volunteer staff shall not permit their private conduct to interfere with their ability to fulfill their professional responsibilities.
5.05 Dishonesty, Fraud and Deception (EP&P Sec. III. D.2)
CCWRC paid and volunteer staff shall not participate in, condone or be associated with, dishonesty, fraud, deception, or any type of criminal behavior.
(a) CCWRC paid and volunteer staff shall make clear distinctions between statements made and action engaged in as a private individual and as a representative of the CCWRC, a professional organization, or the CCWRC paid and volunteer staff’s employing agency.
(b) CCWRC paid and volunteer staff who speak on behalf of profession victim services agencies shall accurately represent the official authorized positions of the organizations.
(c) CCWRC paid and volunteer staff shall ensure that their representations to clients, agencies and the public of professional qualifications, credentials, education, competence, affiliations, services provided, or results to be achieved are accurate. CCWRC paid and volunteer staff shall only represent those relevant credentials they actually possess and take steps to correct any inaccuracies or misrepresentations of their credentials by others.
(a) CCWRC paid and volunteer staff shall not engage in uninvited solicitations of potential clients who, because of their circumstances, are vulnerable to undue influence, manipulation, or coercion.
(b) CCWRC paid and volunteer staff shall not engage in solicitation of testimonial endorsements (including solicitation of consent to use a client’s prior statement as a testimonial endorsement) from current clients or from other people who because of their particular circumstances are vulnerable to undue influence.
5.08 Acknowledging Credit
(a) CCWRC paid and volunteer staff shall take responsibility and credit, including authorship credit, only for work they have actually performed and to which they have contributed.
(b) CCWRC paid and volunteer staff shall honestly acknowledge the work of and contributions made by others.
ETHICAL RESPONSIBILITY TO THE PROFESSION
6.01 Integrity of the Profession
(a) CCWRC paid and volunteer staff shall work toward the maintenance and promotion of high standards of practice.
(b) CCWRC paid and volunteer staff shall uphold and advance the values, ethics, knowledge, and mission of the profession. CCWRC paid and volunteer staff shall protect, enhance, and improve the integrity of the profession through appropriate study and research, active discourse and responsible criticism of the profession.
(c) CCWRC paid and volunteer staff shall contribute time and professional expertise to activities that promote respect for the value, integrity, and competence of the victim services profession. These activities may include teaching, research, consultation, service, legislation, testimony, presentations in the community, and participation in professional organizations.
(d) CCWRC paid and volunteer staff shall contribute to the knowledge base of victim services and share with colleagues their knowledge, relevant practice, research and ethics. CCWRC paid and volunteer staff shall seek to contribute to the professional literature and to share their knowledge at professional meetings and conferences.
(e) CCWRC paid and volunteer staff shall act to prevent the unauthorized and unqualified practice of victim services.
6.02 Evaluation and Research
(a) CCWRC paid and volunteer staff shall monitor and evaluate policies, implementation of programs and practice interventions.
(b) CCWRC paid and volunteer staff shall promote and facilitate evaluation and research to contribute to the development of knowledge.
(c) CCWRC paid and volunteer staff shall critically examine and keep current with emerging knowledge relevant to victim services and fully use evaluation and research evidence in their professional practice. (EP& P Sec.II. D.5. and Sec. VI. J.3)
(d) CCWRC paid and volunteer staff engaged in evaluation and research shall carefully consider possible consequences and shall follow guidelines developed for the protection of evaluation and research participants. Appropriate institutional review boards shall be consulted.
(e) CCWRC paid and volunteer staff engaged in the evaluation of services shall discuss collected information only for professional purposes and only with professionals concerned with this information.
(f) CCWRC paid and volunteer staff shall take appropriate steps to ensure that participants in evaluation and research have access to appropriate supportive services.
(g) CCWRC paid and volunteer staff shall report evaluation and research findings accurately. They shall not fabricate or falsify results and take steps to correct any errors later found in published data using standard publication methods.